New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Froggy Jumps
Froggy Jumps

Desafío de Atención Telefónica

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Desafío de Atención Telefónica

Froggy Jumps

Played 10 %Accuracy 90 Average time 01:01
Create copy

About this activity

Pon a prueba tus conocimientos sobre buenas prácticas en la atención telefónica.

Created by

Jose Antonio Rubio Balsas
Jose Antonio Rubio Balsas
Spain

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Desafío de Atención Telefónica
 

Froggy Jumps

Desafío de Atención TelefónicaOnline version

Pon a prueba tus conocimientos sobre buenas prácticas en la atención telefónica.

by Jose Antonio Rubio Balsas
1

¿Cuál es una buena práctica al contestar una llamada?

2

¿Qué tono de voz se recomienda usar en atención telefónica?

3

¿Cómo se debe manejar una queja de un cliente por teléfono?

4

¿Qué información es clave para tomar notas durante una llamada?

5

¿Por qué es importante la empatía en la atención telefónica?

6

¿Qué se debe evitar al hablar con un cliente?

7

¿Cuál es una técnica efectiva para cerrar una llamada?

8

¿Qué se debe hacer si no se conoce la respuesta a una pregunta?

9

¿Cómo se puede mejorar la atención telefónica?

10

¿Qué es fundamental para mantener la atención del cliente?

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.