Authentication

Froggy Jumps

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About this activity

Step one process before releasing information

Created by

Melinda Dunworth

United States

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#	Player	Accuracy	time
1	Melinda Dunworth March 22, 2025	% 100	01:38
2	Anna K March 25, 2025	% 90	01:00
3	Nicole Williams March 25, 2025	% 90	01:58
4	Babz March 25, 2025	% 80	02:07

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Authentication


Froggy Jumps AuthenticationOnline version Step one process before releasing information by Melinda Dunworth 1 What does an agent verify if all check marks are present during call intake a Verify that your speaking with patient b Verify DOB and Full Address c Verify Zipcode 2 What does an agent verify if all marks as an x a Inform patient call MDO unable to verify b Verify Patient's full name , dob, zip code c Verify Patient name 3 How to Authenticate MDO calling a Verify MDO full name , dob and zip code b Verify patient full name , MDO address and patient Zip code c Verify patient full name , dob , prescribing MDO and person communicating with if not MDO 4 How to Authenticate an Authorized Rep a Verify Authorized rep full name , dob and zip code b Verify call received and protocol first then have authorized representative state full name c If it is an authorized representative calling you can bypass authentication 5 When can an agent not add an authorize representative a Authorized representative is a minor b Patient request to add an adult as a authorized representative on account c MDO is requesting authorized representative to be added without patient present 6 Can a patient's authorized representative add another authorize representative a No b Yes c Sometimes 7 How to authenticate an insurance company a Ensure patient is present before releasing any information b Verify patient full name , dob, prescribing MDO and person speaking with c Cold transfer to PA team for further authentication and assistance 8 How to add an authorized representative non-verbal, and incapacitated patients a Authenticate account , request the full name and relationship of person then add to account b Only MDO can do this action c Transfer to Pharmacist for further assistance 9 When adding an authorized representative for minors a If caller is not a parent, legal guardian or poa must authenticate with a parent/legal guardian b Verify with minor if we can add representative c Transfer to Pharmacist for further assistance 10 What to do if a hard of hearing or deaf patient is using a third party agency a Record the name of the agency and any identifying information , Complete patient inquiry b Inform agent they need to contact MDO this is a third party agency unable to speak with them c Inform agent patient needs to send in written authorization first for verification purposes 11 If a unauthorized representative calls before you ask if pt is available what questions you should ask first a Do you have POA or are you the Conservatory? b Transfer to pharmacist for proper verification c Did Mdo give you authorization for us to speak with you ? 12 When Receiving a transfer call does the agent need to reconfirm pt information before transferring a Yes b no c only if requested 13 How to Verify Cold TRANSFER a No need to verify patient since pt was transferred b Verify All Three Points c Bypass all cold transfers are use for AUTHENTICATED patients only

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Authentication

Froggy Jumps

About this activity

Created by

Download the paper version to play

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AuthenticationOnline version

by Melinda Dunworth

What does an agent verify if all check marks are present during call intake

What does an agent verify if all marks as an x

How to Authenticate MDO calling

How to Authenticate an Authorized Rep

When can an agent not add an authorize representative

Can a patient's authorized representative add another authorize representative

How to authenticate an insurance company

How to add an authorized representative non-verbal, and incapacitated patients

When adding an authorized representative for minors

What to do if a hard of hearing or deaf patient is using a third party agency

If a unauthorized representative calls before you ask if pt is available what questions you should ask first

When Receiving a transfer call does the agent need to reconfirm pt information before transferring

How to Verify Cold TRANSFER