1 CM - UNIT 8 - CALLING FOR SERVICE INTROD VIDEO

Line Up

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PUT THE SEQUENCE IN THE ORDER IT APPEARS IN THE VIDEO: https://www.youtube.com/watch?v=hpZFJctBUHQ

Created by

Andrés Navarro Lázaro

Spain

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1 CM - UNIT 8 - CALLING FOR SERVICE INTROD VIDEOOnline version PUT THE SEQUENCE IN THE ORDER IT APPEARS IN THE VIDEO: https://www.youtube.com/watch?v=hpZFJctBUHQ by Andrés Navarro Lázaro 1 ORDER THE SEQUENCE OF THE CONVERSATION - PART 1 (start to 1:06) Customer Provides Name – The customer replies: "Randall Thomas." Receiver Asks for Contact Details – "May I have your home or office number, area code first?" Receiver Asks for Address – "May I have your shipping address?" (Customer provides address) Order Confirmation – The receiver: "Happy to take care of your order. May I have your name, please?" Greeting - receiver answers: "Thank you for calling Martha’s Flowers. How can I help you?" Customer Inquiry – The customer says: "Hello, I'd like to order flowers." 2 ORDER THE SEQUENCE OF THE CONVERSATION - PART 2 (1:06 to the end) Receiver Confirms Order and Delivery – "The total is $40, and it will be delivered within 24 hours." Receiver cheers - "No problem Rand. Thank you for calling Martha's Flowes. Have a nice day." Receiver Asks for Order Details – "What products are you interested in purchasing?" Customer Places Order – "A dozen long-stem red roses." Closing the Call – "Is there anything else I can help you with?" Customer declines and ends - "That's all for now, thanks."

1 CM - UNIT 8 - CALLING FOR SERVICE INTROD VIDEOOnline version

PUT THE SEQUENCE IN THE ORDER IT APPEARS IN THE VIDEO: https://www.youtube.com/watch?v=hpZFJctBUHQ

by Andrés Navarro Lázaro

ORDER THE SEQUENCE OF THE CONVERSATION - PART 1 (start to 1:06)

Customer Provides Name – The customer replies: "Randall Thomas."

Receiver Asks for Contact Details – "May I have your home or office number, area code first?"

Receiver Asks for Address – "May I have your shipping address?" (Customer provides address)

Order Confirmation – The receiver: "Happy to take care of your order. May I have your name, please?"

Greeting - receiver answers: "Thank you for calling Martha’s Flowers. How can I help you?"

Customer Inquiry – The customer says: "Hello, I'd like to order flowers."

ORDER THE SEQUENCE OF THE CONVERSATION - PART 2 (1:06 to the end)

Receiver Confirms Order and Delivery – "The total is $40, and it will be delivered within 24 hours."

Receiver cheers - "No problem Rand. Thank you for calling Martha's Flowes. Have a nice day."

Receiver Asks for Order Details – "What products are you interested in purchasing?"

Customer Places Order – "A dozen long-stem red roses."

Closing the Call – "Is there anything else I can help you with?"

Customer declines and ends - "That's all for now, thanks."

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

1 CM - UNIT 8 - CALLING FOR SERVICE INTROD VIDEO

Line Up

About this activity

Created by

Download the paper version to play

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1 CM - UNIT 8 - CALLING FOR SERVICE INTROD VIDEOOnline version

by Andrés Navarro Lázaro

ORDER THE SEQUENCE OF THE CONVERSATION - PART 1 (start to 1:06)

ORDER THE SEQUENCE OF THE CONVERSATION - PART 2 (1:06 to the end)

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