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ACERTAR LA MAYOR RESPUESTA CORRECTA

Created by

Ana Isabel Martinez Fernandez
Ana Isabel Martinez Fernandez
Colombia

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DINAMICAOnline version

ACERTAR LA MAYOR RESPUESTA CORRECTA

by Ana Isabel Martinez Fernandez
1

Un buen servicio al cliente puede aumentar la lealtad y las recomendaciones

2

En el e-commerce, responder rápido a las consultas no es importante

3

Los chatbots pueden ayudar a resolver dudas simples de los clientes

4

Es suficiente con ofrecer atención al cliente solo por correo electrónico

5

La personalización del servicio mejora la experiencia del cliente

6

Ignorar las quejas en redes sociales no afecta la imagen de la empresa

7

Un cliente satisfecho tiene más probabilidades de volver a comprar

8

Es importante ofrecer seguimiento después de la compra

9

La falta de claridad en las políticas de devolución puede generar desconfianza

10

El servicio al cliente no influye en el éxito de una tienda en línea

 
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