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¿Cómo crear un manual de servicio al cliente?

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¿Cómo crear un manual de servicio al cliente?

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About this activity

En este juego, los participantes deberán responder si las afirmaciones sobre la creación de un manual de servicio al cliente son verdaderas o falsas. ¡Ponte a prueba y demuestra tu conocimiento sobre el servicio al cliente!

Created by

Luna Giraldo
Luna Giraldo
Colombia

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¿Cómo crear un manual de servicio al cliente?
 

¿Cómo crear un manual de servicio al cliente?Online version

En este juego, los participantes deberán responder si las afirmaciones sobre la creación de un manual de servicio al cliente son verdaderas o falsas. ¡Ponte a prueba y demuestra tu conocimiento sobre el servicio al cliente!

by Luna Giraldo
1

¿La puntualidad en la atencion al cliente es un factor clave en un buen servicio?

2

¿El manual debe ser extenso y complicado para ser efectivo?

3

¿El servicio al cliente solo es responsabilidad del area de atencion al cliente?

4

¿Escuchar activamente a un cliente significa solo oir lo que dice?

5

¿Debe el personal de servicio al cliente tratar con respeto a los clientes, incluso si estan molestos?

6

¿El lenguaje corporal influye en la percepcion del servicio al cliente?

7

¿El manual debe ser accesible para todos los empleados?

8

¿Es importante capacitar a los empleados sobre el contenido del manual?

9

¿Las redes sociales pueden ser un canal de servicio al cliente?

10

¿El servicio al cliente solo implica atender quejas?

 
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