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Froggy Jumps
Froggy Jumps

Elementos básicos de la atención

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Elementos básicos de la atención

Froggy Jumps

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About this activity

UNIDAD 2.- Elementos básicos de la atención

Created by

Marla Erives
Marla Erives
Mexico

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Elementos básicos de la atención
 

Froggy Jumps

Elementos básicos de la atenciónOnline version

UNIDAD 2.- Elementos básicos de la atención

by Marla Erives
1

verdadero o falso, ¿es necesario el contacto visual al momento de atender al ciudadano/a?

2

¿Cuál es el primer paso del protocolo de inicio al atender a un ciudadano?

3

¿Qué se debe evitar al presentarse ante el ciudadano según el protocolo?

4

¿Cuál es el objetivo principal al confirmar el requerimiento del ciudadano?

5

¿Qué técnica se recomienda para manejar una situación de conflicto con un ciudadano agresivo?

6

¿Cuál de las siguientes no es una característica de la atención telefónica efectiva?

7

¿Cómo se debe abordar una queja presentada por un ciudadano?

8

¿Qué se debe hacer al concluir la atención de un servicio solicitado por el ciudadano?

9

¿Cuál es una de las técnicas para evitar situaciones de conflicto vía telefónica?

10

¿Qué se debe hacer al procesar la información para proporcionar un servicio solicitado?

11

¿Qué características debe tener un correo electrónico según las técnicas de atención?

 
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