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Crossword Puzzle
Crossword Puzzle

FORTALECIMIENTO SERVICIO 10B 1P

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FORTALECIMIENTO SERVICIO 10B 1P

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About this activity

Realiza el siguiente crucigrama según lo explicado durante el periodo

Created by

PATRICIA HURTADO VEGA
PATRICIA HURTADO VEGA
Colombia

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FORTALECIMIENTO SERVICIO 10B 1P
 

Crossword Puzzle

FORTALECIMIENTO SERVICIO 10B 1POnline version

Realiza el siguiente crucigrama según lo explicado durante el periodo

by PATRICIA HURTADO VEGA
1

Es el conjunto de estrategias que una marca desarrolla para gestionar la relación con los clientes

2

Es el conjunto de acciones y estrategias implementadas para satisfacer la experiencia de nuestros clientes, con el objetivo brindar un servicio completo en torno a nuestro producto

3

Un tipo de servicio al cliente basado en la interacción cara a cara

4

En el servicio al cliente los elementos que interactúan en el Triángulo del servicio interno son: Empleados, cultura, organización y

5

permiten visualizar de forma gráfica todos los momentos de verdad, organizarlos en forma lógica desde el punto de vista del cliente y detectar oportunidades de mejora.

6

son todas las ocasiones en las que un cliente entra en contacto con algún aspecto de nuestra empresa y con base en esa experiencia de contacto

7

En el servicio al cliente los elementos que interactúan en el Triángulo del servicio son: La estrategia del servicio, el personal y los....

8

Herramienta que registra y evalúa el desempeño del servicio al cliente.

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