Matching Pairs Hotel Guest Complaints Match-UpOnline version Match guest complaints to the appropriate receptionist responses. by Maria José González Salazar 1 Excuse me, I have a problem with my hotel room. The air conditioning isn’t working, and it’s extremely hot inside 2 I see, but I really need a solution. I can’t sleep in a hot room, and I need to shower properly. 3 Thank you. I hope it can be fixed soon because I have an important meeting early tomorrow. 4 (guest stops complaining and listens) 5 Also, the shower has very low water pressure. It takes forever to wash properly. I’ll make sure to update you as soon as the issue is resolved. I’m really sorry about that. I do apologize for the inconvenience—I know how uncomfortable that must be. At the moment, we’re having a technical issue with the water system, but our maintenance team is working on it. Thank you for yor patience. I’ll do my best to handle everything as quickly as possible. We want you to have a comfortable stay I understand your frustration, and I will look into the problem immediately.
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