Froggy Jumps Automatic Zero Refresher GPR QuizOnline version Test your knowledge trhough the following common Automatic Zero scenarios for GPR! by Jackim 1 What must we do at the beginning of an outbound call to ensure compliance? a Wait until the end of the call to inform the caller. b Only inform the caller if they ask about monitoring or recording. c Inform the caller that the call will be monitored or recorded. 2 Who is responsible for enrolling minors (guests under 18) into the CAS program? a Any adult accompanying the minor b The minor's parents or guardians c The minor themselves 3 Who needs to call to request the addition or removal of a relationship when a Diamond Plus or Pinnacle guest wants to link with a spouse who is Diamond or below? a The spouse who is Diamond or below b The Diamond Plus or Pinnacle guest c The Travel Partner on behalf of the guest 4 How many beverage coupons/vouchers will Diamond Plus members receive per day? a 4 b 5 c 6 5 What is the policy regarding the use of beverage vouchers on alcoholic beverages? a One drink per voucher, with a value limit based on the sailing location. b Vouchers can only be used for non-alcoholic beverages. c Beverage vouchers can be combined for a single higher-value drink. 6 How many amenities will a member with 350 points receive on a 7-night sailing? a 1 b 2 c Up to 3 7 Which of the following is true about selecting amenities for a household? a Children under 18 can choose their own amenities. b All members of the household must choose the same amenity. c Amenities are based on the Primary member's preferences. 8 How long do guests have to submit past cruise point requests for Crystal Blocks? a 6 months b 12 months c 18 months 9 How many bottles of Welcome Waters do Diamond Plus and Pinnacle Club members receive on Day 1? a 2 bottles per person b 4 bottles per person c 3 bottles per person 10 How are points awarded for Suite upgrades through RoyalUp? a Points are based on the rate paid, with no Suite bonus points for RoyalUp upgrades. b Points are based on the suite category. c Points are awarded for Suite bonus points for any upgrade. 11 What is the new single supplement rate for Pinnacle Club and Diamond Plus members with over 340 points starting August 1, 2024, on Transatlantic, Transpacific, and Panama Canal sailings? a 150% b 125% c 200% 12 How many days in advance must selections or changes to amenities be requested? a 10 days b 5 days c 15 days 13 What is the time limit for submitting past cruise point requests? a 6 months b 12 months c 18 months 14 What should we do if the call is disconnected and they need to follow up with the caller? a We should ignore the disconnection and move on to the next task. b The callers has to call us back. c We must attempt to obtain a callback number and follow up with the caller using that number. 15 How long do we have to enter remarks after a call ends? a 30 minutes b 60 minutes c 90 minutes 16 How long after redeeming MyCruise Points are they applied to a reservation? a Immediately b It varies: onboard credits (1 week), merchandise (2 weeks), and upgrades/Companion Fares (3 months) c 1 month 17 What should we do when updating a phone number in Siebel to ensure the change is applied correctly? a Select "cellphone" when updating the phone number. b Only update the email and address, not the phone number. c Enter the phone# on the "home" option to ensure the change is properly saved.
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