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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

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Created by

MARÍA JOSEFA MORATA MARTÍNEZ
MARÍA JOSEFA MORATA MARTÍNEZ
Spain

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Atención al cliente: Información
 

Atención al cliente: InformaciónOnline version

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by MARÍA JOSEFA MORATA MARTÍNEZ
1

Es preferible que el profesional espere a que el cliente pregunte sobre el servicio si tiene dudas, antes que informar que cómo y quienes van a realizarlo.

2

¿El cliente tiene derecho a saber como se ha prestado un determinado servicio a otros clientes?

3

Calidad y satisfacción son equivalentes

4

Cuando se diseña una encuesta de satisfacción ¿Podemos poner más de 10 preguntas?

5

¿un cliente insatisfecho suele compartir su desagrado con otros clientes?

6

¿Se pueden superar las expectativas de un cliente?

7

La satisfacción de los cliente se puede medir.

8

¿Contradecir es un método utilizado para rebatir una objeción?

 
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