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About this activity

En este juego, los jugadores deben identificar si los elementos presentados están relacionados con el concepto de servicio al cliente. Responde con ✅ si crees que el elemento está relacionado y con ❌ si no lo está.

Created by

Estefany Fuentes
Estefany Fuentes
Colombia

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Servicio al Cliente
 

Servicio al ClienteOnline version

En este juego, los jugadores deben identificar si los elementos presentados están relacionados con el concepto de servicio al cliente. Responde con ✅ si crees que el elemento está relacionado y con ❌ si no lo está.

by Estefany Fuentes
1

Las redes sociales no son una herramienta útil para el servicio al cliente.

2

Resolver problemas de los clientes es una parte importante del servicio al cliente.

3

El servicio al cliente incluye la gestión de quejas y reclamos.

4

El servicio al cliente solo se necesita en empresas grandes.

5

La atención al cliente se puede ofrecer por teléfono, correo electrónico o chat.

6

Los representantes de servicio al cliente deben ser amables y pacientes.

7

Los robots no pueden ofrecer un buen servicio al cliente.

8

El servicio al cliente debe ser accesible para todos los clientes.

9

La capacitación en servicio al cliente es esencial para los empleados.

10

El servicio al cliente es fundamental para la satisfacción del cliente.

 
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