Patient Scheduling

Froggy Jumps

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About this activity

Choose the best answers as to how to schedule patients in an ambulatory setting

Created by

Becki

United States

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#	Player	Accuracy	time
1	Becki March 31, 2025	% 90	01:09
2	Elizabeth April 2, 2025	% 90	01:09
3	Jaqueline Hernandez April 2, 2025	% 70	01:36
4	Maria April 2, 2025	% 70	02:02
5	:)) April 2, 2025	% 70	02:13

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Froggy Jumps Patient SchedulingOnline version Choose the best answers as to how to schedule patients in an ambulatory setting by Becki 1 Appointment books are legal documents. For a manual system, how do you document no-show appointments? a Erase the appointment b Cross out the appointment and write no-show next to it and document in the medical record c Leave the appointment on the scheduling book 2 What information does the patient need to schedule their own services, x-rays, laboratory tests? a Name of the ordering provider and the name of the service b Their name, DOB and insurance information c Both A & B 3 For a computer scheduling system, how do you document a no-show appointment? a Ask IT to delete the appointment b Cross it out with a red line c Enter no-show in the appointment field and also document in the medical record 4 What are things to consider when scheduling a patient? a Urgency of the appointment b Is a referral needed for the appointment c Both A & B 5 What are two ways to remind a patient of an appointment? a Call, text or email a reminder the day before the appointment b Ask the patient to call you to confirm their appointment c No reminder is needed; the patient needs to remember their appointments 6 Which of the following are the types of scheduling systems? a Open hours, wave, clustering, stream, double booking b Open hours, group appointments, wave-to-wave c Wave, modified wave, double booking, mile-a-minute 7 What information do you need to schedule an appointment for a patient? a Who referred the patient to the office b Name, DOB, address and phone numbers, reason for the visit c The patient's family history 8 What is most important to make sure the office will have a successful day? a Operational functions b Interpersonal skills c Efficient patient flow 9 What is the one principle above all else in scheduling for the physician office? a Estimation b Flexibility c Accountable 10 If there is going to be a delay by the provider to see the patient, what is the best course of action? a Ask the patient if they would like to run an errand, having them return at a specified time b They have no choice, you have to reschedule the appointment for another day c Ask the patient to find another provider who runs on time

Froggy Jumps

Patient SchedulingOnline version

Choose the best answers as to how to schedule patients in an ambulatory setting

by Becki

Appointment books are legal documents. For a manual system, how do you document no-show appointments?

Erase the appointment

Cross out the appointment and write no-show next to it and document in the medical record

Leave the appointment on the scheduling book

What information does the patient need to schedule their own services, x-rays, laboratory tests?

Name of the ordering provider and the name of the service

Their name, DOB and insurance information

Both A & B

For a computer scheduling system, how do you document a no-show appointment?

Ask IT to delete the appointment

Cross it out with a red line

Enter no-show in the appointment field and also document in the medical record

What are things to consider when scheduling a patient?

Urgency of the appointment

Is a referral needed for the appointment

Both A & B

What are two ways to remind a patient of an appointment?

Call, text or email a reminder the day before the appointment

Ask the patient to call you to confirm their appointment

No reminder is needed; the patient needs to remember their appointments

Which of the following are the types of scheduling systems?

Open hours, wave, clustering, stream, double booking

Open hours, group appointments, wave-to-wave

Wave, modified wave, double booking, mile-a-minute

What information do you need to schedule an appointment for a patient?

Who referred the patient to the office

Name, DOB, address and phone numbers, reason for the visit

The patient's family history

What is most important to make sure the office will have a successful day?

Operational functions

Interpersonal skills

Efficient patient flow

What is the one principle above all else in scheduling for the physician office?

Estimation

Flexibility

Accountable

If there is going to be a delay by the provider to see the patient, what is the best course of action?

Ask the patient if they would like to run an errand, having them return at a specified time

They have no choice, you have to reschedule the appointment for another day

Ask the patient to find another provider who runs on time

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Patient Scheduling

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Patient SchedulingOnline version

by Becki

Appointment books are legal documents. For a manual system, how do you document no-show appointments?

What information does the patient need to schedule their own services, x-rays, laboratory tests?

For a computer scheduling system, how do you document a no-show appointment?

What are things to consider when scheduling a patient?

What are two ways to remind a patient of an appointment?

Which of the following are the types of scheduling systems?

What information do you need to schedule an appointment for a patient?

What is most important to make sure the office will have a successful day?

What is the one principle above all else in scheduling for the physician office?

If there is going to be a delay by the provider to see the patient, what is the best course of action?

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