Invoices Quiz

Froggy Jumps

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About this activity

Test your knowledge on invoices and duplicates in this fun quiz game!

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Juan

United States

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1	Juan April 14, 2025	% 100	04:24

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Invoices Quiz


Froggy Jumps Invoices QuizOnline version Test your knowledge on invoices and duplicates in this fun quiz game! by Juan 1 Why is it crucial to update the new request with our name and the date it is being resubmitted? a To identify if the request was succesfuly resubmitted, who did it, and the follow-up actions needed. b This makes it hard to track who sent the request initially, and it disables any further updates. c No one will be able to resubmit the request again and it removes all previous records of the request 2 What do we need to review to identify duplicate requests in portals? a Provider's name and address, patient’s name, DOB, DOS on the request letter, and the type of record. b The portal identifies the duplicate requests automatically. c There is no need to check the request letter as we can simply resend it. 3 When dealing with a dead-end rejection (No patient, no records found), we find ourselves with the necessity of sending a POS to dispute it. What should we do? a Do not contact the copy service; just submit the POS through the portal without any prior notice. b Send a new request before contacting copy service, and only use phone calls for communication. c Send the POS directly to copy service/provider without sending a new request. 4 We need to send extra documentation or to correct any discrepancies we may have in our request. What should we do? a Resend the request with the extra document or with the discrepancies corrected b Send the extra document or the new request corrected referencing the original one via Fax or email. c Do not contact MRO; just submit the POS through the portal without any prior notice. 5 We are unable to locate the request sent to the provider in the copy service's portal. What should we do? a Confirm with the provider/copy service whether the original request already sent was indeed received b Resend the request immediately in the copy service portal. c Confirm with the CM whether the original request already sent was indeed received. 6 Why must we always go online and confirm whether the provider assigned is accurate? a We make sure that the request was sent to the correct place and/or uploaded in the portal accurately b We can submit the request directly in the portal c We ensure that we provide the LOR in a timely manner 7 What if the provider’s notes are outdated? a Leads to faster processing of requests, ensuring no delays. b Ensures that all requests are automatically ignored in the portal. c Leads to unnecessary requests sent. We are fully aware of the requests in the portals. 8 What if the call notes are not specific? a It has no impact on context or follow-up tasks, as everything is automatically tracked. b It can lead to miscommunication, missed follow-up tasks, and a loss of context. c It always ensures tasks are completed on time and without confusion. 9 The cost was not approved by the CM and we reached out to copy service/provider to cancel both the invoice and the request. What should we do next? a The cancelation fee must be properly added to the cost tab and paid. b The cost will appear as "Denied" in the APPROVAL field of the Cost Tab. No payments involved. c The cancellation fee is optional and doesn't need to be paid. 10 What is the correct way to submit a Medical Records & Billing statements request for Banner locations? a Two separate requests through MRO. b One request for MR through MRO, and another one for just for BR to the provider via Fax c Both are sent together to the provider. 11 When resending the request, we must enter the attempt number. a False b True c It depends

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Invoices Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Invoices QuizOnline version

by Juan

Why is it crucial to update the new request with our name and the date it is being resubmitted?

What do we need to review to identify duplicate requests in portals?

When dealing with a dead-end rejection (No patient, no records found), we find ourselves with the necessity of sending a POS to dispute it. What should we do?

We need to send extra documentation or to correct any discrepancies we may have in our request. What should we do?

We are unable to locate the request sent to the provider in the copy service's portal. What should we do?

Why must we always go online and confirm whether the provider assigned is accurate?

What if the provider’s notes are outdated?

What if the call notes are not specific?

The cost was not approved by the CM and we reached out to copy service/provider to cancel both the invoice and the request. What should we do next?

What is the correct way to submit a Medical Records & Billing statements request for Banner locations?

When resending the request, we must enter the attempt number.