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Actividad de Quejas

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Actividad de Quejas

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About this activity

Actividad 2 de la capacitación de Quejas

Created by

aaron
aaron
Costa Rica
This game is a version of
Actividad de Quejas

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Actividad de Quejas
 

Actividad de QuejasOnline version

Actividad 2 de la capacitación de Quejas

by aaron
1

Se registra el "Tipo de asistencia" si la queja es del área de Multiasistencia (Vial o domiciliar)

2

Se debe detallar la disconformidad del cliente

3

Las quejas ingresan por medio de dos canales

4

Se ingresa la fecha en que se recibe la Queja, así como la fecha en que se originó

5

Se ingresan los datos del colaborador que registra la Queja en ISOTools (nombre, cédula, correo, teléfono)

6

Se ingresa el número de oficio, si la queja proviene alguna Unidad Funcional del INS

7

El plazo de atención de las quejas, cuando vienen directamente del cliente es de cinco días hábiles

8

Se le debe dar respuesta al cliente únicamente cuando la queja aplica

 
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