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Froggy Jumps
Froggy Jumps

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Froggy Jumps

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About this activity

Juego Gestión de Incidencia y Mesa de ayuda

Created by

valentina ng
valentina ng
Dominican Republic

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Froggy Jumps

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Juego Gestión de Incidencia y Mesa de ayuda

by valentina ng
1

Es la que solamente busca la solución a las circunstancias

2

Es la que busca la causa y la solución a una incidencia

3

Siglas del acuerdo de nivel de servicio

4

Debe garantizar la calidad mínima de los servicios contratados necesario para el cliente

5

Se asigna y se guarda la incidencia en una base de datos

6

Cuando algo debe resolverse en el momento

7

Si una incidencia no se puede resolver en un cierto nivel, entonces se procede a:

 
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