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Froggy Jumps
Froggy Jumps

Desafío ITIL

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G. Classroom M. Teams
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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

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If you wish, you can download a demo game here and test its integration:

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Desafío ITIL

Froggy Jumps

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About this activity

Pon a prueba tus conocimientos sobre ITIL y la gestión de servicios de TI.

Created by

Yonathan Espinoza Castañeda
Yonathan Espinoza Castañeda
Mexico

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Desafío ITIL
 

Froggy Jumps

Desafío ITILOnline version

Pon a prueba tus conocimientos sobre ITIL y la gestión de servicios de TI.

by Yonathan Espinoza Castañeda
1

¿Qué significa ITIL?

2

¿Cuál es el objetivo principal de ITIL?

3

¿Cuántas fases tiene el ciclo de vida de servicio en ITIL?

4

¿Cuál de las siguientes es una fase del ciclo de vida de servicio de ITIL?

5

¿Qué se gestiona en la fase de operación del servicio?

6

¿Qué proceso ayuda a identificar y gestionar riesgos en ITIL?

7

¿Qué se busca optimizar en la fase de mejora continua de ITIL?

8

¿Cuáles son los tres niveles de certificación ITIL v2 para profesionales?

9

¿Cuáles son los tres niveles de certificación ITIL v3 para profesionales?

10

¿Cuáles es una ventaja de ITIL para TI?

 
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