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ITIL cuestionario

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

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ITIL cuestionario

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About this activity

tema de ITIL

Created by

Aram Ronquillo
Aram Ronquillo
Mexico

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ITIL cuestionario
 

ITIL cuestionarioOnline version

tema de ITIL

by Aram Ronquillo
1

ITIL es una metodología rígida que debe aplicarse sin modificaciones.

2

La Cadena de Valor del Servicio forma parte del Sistema de Valor del Servicio

3

La Gestión de Cambios en ITIL se encarga únicamente de cambios de emergencia.

4

ITIL 4 reemplazó completamente a ITIL v3, eliminando todas sus prácticas anteriores.

5

Una de las ventajas de ITIL es alinear los servicios de TI con los objetivos del negocio.

6

Una solicitud de reinicio de contraseña debe tratarse a través de Gestión de Problemas.

7

La Gestión de Activos de TI mantiene información sobre el hardware, software y licencias.

8

El SLA es un acuerdo entre el área de TI y sus proveedores externos.

9

La práctica de Mejora Continua busca mantener los servicios siempre actualizados y útiles.

10

La Gestión de Incidentes tiene como objetivo restaurar el servicio lo antes posible.

 
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