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ITSM cuestionario

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G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

ITSM cuestionario

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About this activity

cuestionario

Created by

Aram Ronquillo
Aram Ronquillo
Mexico

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ITSM cuestionario
 

ITSM cuestionarioOnline version

cuestionario

by Aram Ronquillo
1

ITSM se enfoca en gestionar la infraestructura tecnológica, no en los servicios.

2

Uno de los objetivos de ITSM es alinear los servicios de TI con las necesidades del negocio.

3

ITSM solo es útil para empresas grandes con departamentos de TI complejos.

4

La Gestión de Servicios de TI (ITSM) incluye procesos como gestión de incidentes, cambios y niveles de servicio.

5

En ITSM, los usuarios no son considerados parte importante del ciclo de servicio.

6

ITSM promueve un enfoque basado en procesos para mejorar continuamente los servicios.

7

El soporte técnico tradicional reemplaza por completo a un enfoque ITSM.

8

ITSM permite definir claramente los roles y responsabilidades dentro de los procesos de TI.

9

El éxito de ITSM depende de herramientas tecnológicas, no de las personas ni los procesos.

10

La implementación de ITSM puede mejorar la satisfacción del cliente y reducir los costos operativos.

 
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