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Crossword Puzzle
Crossword Puzzle

ATENCIÓ AL CIUTADÀ

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ATENCIÓ AL CIUTADÀ
 

Crossword Puzzle

ATENCIÓ AL CIUTADÀOnline version

Mots encreuats

by Júlia Romaní Carmona
1

Persona que rep atenció dins del sistema sanitari.

2

Un dels drets bàsics del pacient: ha de ser clara, accessible i adequada.

3

Procés mitjançant el qual el pacient expressa una queixa formal.

4

Unitat encarregada de gestionar l’ingrés i les cites dels pacients.

5

Valor ètic que protegeix les dades personals dels usuaris.

6

Habilitat de posar-se al lloc de l’altre, fonamental en el tracte personalitzat.

7

Un dels objectius principals: millorar contínuament l’atenció sanitària.

8

Allò que el pacient pot exigir dins del sistema sanitari.

9

Aspiració d’un servei d’atenció al pacient: ser referents en informació i comunicació.

10

Acció de traslladar un pacient d’un centre sanitari a un altre.

11

Suport que es dona al pacient o als seus familiars.

12

Manera com es comunica i atén una persona.

13

Objectiu que té el servei per millorar l’atenció.

14

Idees que els pacients poden donar per millorar el servei.

15

Tractar l’altre de manera correcta i amable.

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