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Froggy Jumps
Froggy Jumps

Calidad del Servicio

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Calidad del Servicio

Froggy Jumps

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About this activity

Pon a prueba tus conocimientos sobre la calidad del servicio en este emocionante juego de preguntas.

Created by

Edison Fabricio
Edison Fabricio
Ecuador

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Calidad del Servicio
 

Froggy Jumps

Calidad del ServicioOnline version

Pon a prueba tus conocimientos sobre la calidad del servicio en este emocionante juego de preguntas.

by Edison Fabricio
1

¿Cuál es uno de los objetivos de la unidad didáctica según el texto?

2

¿Qué permite a los clientes comparar las empresas y sus productos o servicios?

3

¿Qué hace que un cliente decida cambiar de una organización a otra?

4

¿Qué se entiende por calidad en el servicio?

5

¿Qué permite una organización con sistemas y procesos interdependientes?

6

¿Qué pueden aportar los empleados en contacto directo con los clientes?

7

¿Qué se necesita para mejorar la calidad a través de la coordinación y comunicación?

8

¿Qué efecto tiene el compromiso del liderazgo en la calidad del servicio?

9

¿Qué característica tiene un bien intangible?

10

¿Cuál es una característica del servicio?

 
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