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Froggy Jumps
Froggy Jumps

Desafío de Marketing de Servicios

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Desafío de Marketing de Servicios

Froggy Jumps

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About this activity

Pon a prueba tus conocimientos sobre marketing de servicios y atención al cliente.

Created by

Tania Mata
Tania Mata
Mexico

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Desafío de Marketing de Servicios
 

Froggy Jumps

Desafío de Marketing de ServiciosOnline version

Pon a prueba tus conocimientos sobre marketing de servicios y atención al cliente.

by Tania Mata
1

¿Qué es el marketing de servicios?

2

¿Cuál es un elemento clave en la calidad del servicio?

3

¿Qué se entiende por atención al cliente?

4

¿Qué factor puede afectar la percepción de calidad en un servicio?

5

¿Qué es la fidelización del cliente?

6

¿Qué papel juega la comunicación en el marketing de servicios?

7

¿Qué es un servicio intangible?

8

¿Cuál es un indicador de calidad en la atención al cliente?

9

¿Qué se busca con la mejora continua en servicios?

10

¿Qué es la experiencia del cliente?

 
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