The Do's and Dont's

Yes or No

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About this activity

Check your knowledge on awareness of blink rx process

Created by

Melinda Dunworth

United States

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#	Player	Accuracy	time
1	Anna K April 15, 2025	% 100	01:33
2	Melinda Dunworth April 12, 2025	% 96	02:20
3	Tanner April 15, 2025	% 24	01:01

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The Do's and Dont's


The Do's and Dont'sOnline version Check your knowledge on awareness of blink rx process by Melinda Dunworth 1 Pss agent should escalate if it is now two business days and patient did not receive tracking information Yes No 2 Blinkrx will only accept rx back if pt had an adverse reaction Yes No 3 If an Mdo send in a new script pt will be updated in our system within 24hours Yes No 4 60$ is the price of meibo because Pa was denied Yes No 5 When setting up account with patients agents are also allowed to open terms and read to patient if patient does not receive terms by text or email Yes No 6 blinkrx will only do a quantity increase request on rx that is based through are addendum and manufacturer offer Yes No 7 If an Mdo calls to clarify instructions you can cold tx to pharm since this is a call back Yes No 8 Only Pharmacist can clarify instruction on rx Yes No 9 Once rx order is placed it will ship out in one business day Yes No 10 If a pt copay is too high a PA needs to be submitted to lower cost Yes No 11 A bridge fill is offered to pts whos insurance approved rx Yes No 12 Flip to cash is when a pt with government insurance wants to pay cash prices Yes No 13 When it comes to questions about PA transfer pt to PA team Yes No 14 Does Blink accept Hsa or Fsa cards Yes No 15 Has long as a order is not delivered but shipped , pt can cancel order Yes No 16 Fed Check means clarify with pt if they have any additional insurance like government Yes No 17 If an insurance agent call to inquire about a pt account , can a pss agent speak to insurance company without patient present Yes No 18 In order to create an account with blink there must be a email address Yes No 19 To renew an rx add the follow up Prescriber-New/ Renewal Rx Request Yes No 20 There is a time limit to when a patient can report an adverse event to rx Yes No 21 29$ is the price of meibo because insurance now covered Rx Yes No 22 If pt has government insurance and cost of copay is too high we will offer them uninsured price to assist patient Yes No 23 Can a authorized representative cancel an account without pt present Yes No 24 If a pt has an adverse event while taking rx , blink rx will refund the purchase Yes No 25 If an rx is expired but has remaining refills pt are still able to purchase them Yes No 26 If another pharmacy calls in a rx for a pt to blinkrx agents are too list all information and offer call back Yes No 27 If patient is concern about rx being rejected agents should open code rejection and read code to patient and explain in detail why insurance made that decision Yes No 28 Everyone qualifies for insurance assistance/coupon Yes No 29 We should always assume that a transfer call is already authenticated Yes No

The Do's and Dont's

Yes or No

About this activity

Created by

Download the paper version to play

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The Do's and Dont'sOnline version

by Melinda Dunworth

Pss agent should escalate if it is now two business days and patient did not receive tracking information

Blinkrx will only accept rx back if pt had an adverse reaction

If an Mdo send in a new script pt will be updated in our system within 24hours

60$ is the price of meibo because Pa was denied

When setting up account with patients agents are also allowed to open terms and read to patient if patient does not receive terms by text or email

blinkrx will only do a quantity increase request on rx that is based through are addendum and manufacturer offer

If an Mdo calls to clarify instructions you can cold tx to pharm since this is a call back

Only Pharmacist can clarify instruction on rx

Once rx order is placed it will ship out in one business day

If a pt copay is too high a PA needs to be submitted to lower cost

A bridge fill is offered to pts whos insurance approved rx

Flip to cash is when a pt with government insurance wants to pay cash prices

When it comes to questions about PA transfer pt to PA team

Does Blink accept Hsa or Fsa cards

Has long as a order is not delivered but shipped , pt can cancel order

Fed Check means clarify with pt if they have any additional insurance like government

If an insurance agent call to inquire about a pt account , can a pss agent speak to insurance company without patient present

In order to create an account with blink there must be a email address

To renew an rx add the follow up Prescriber-New/ Renewal Rx Request

There is a time limit to when a patient can report an adverse event to rx

29$ is the price of meibo because insurance now covered Rx

If pt has government insurance and cost of copay is too high we will offer them uninsured price to assist patient

Can a authorized representative cancel an account without pt present

If a pt has an adverse event while taking rx , blink rx will refund the purchase

If an rx is expired but has remaining refills pt are still able to purchase them

If another pharmacy calls in a rx for a pt to blinkrx agents are too list all information and offer call back

If patient is concern about rx being rejected agents should open code rejection and read code to patient and explain in detail why insurance made that decision

Everyone qualifies for insurance assistance/coupon

We should always assume that a transfer call is already authenticated