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Crossword Puzzle
Crossword Puzzle

Crucigrama conceptos servicio al cliente

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Crucigrama conceptos servicio al cliente

Crossword Puzzle

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About this activity

Lee atentamente cada definición que aparece en el crucigrama.

Escribe la palabra correcta en los espacios correspondientes.

Una vez finalizado, revisa tus respuestas antes de enviarlas.

Si tienes dudas, consulta el material de la unidad para reforzar tu aprendizaje.

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Click Point
Click Point
Colombia

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Crucigrama conceptos servicio al cliente
 

Crossword Puzzle

Crucigrama conceptos servicio al clienteOnline version

Lee atentamente cada definición que aparece en el crucigrama. Escribe la palabra correcta en los espacios correspondientes. Una vez finalizado, revisa tus respuestas antes de enviarlas. Si tienes dudas, consulta el material de la unidad para reforzar tu aprendizaje.

by Click Point
1

Resultado de un proceso que puede ser un bien tangible o un servicio intangible.

2

Conjunto de actividades interrelacionadas que transforman insumos en un resultado final.

3

Clasificación que agrupa los productos según sus características, como bienes de consumo o servicios.

4

Todo aquello que satisface una necesidad y puede ser tangible (bien) o intangible (servicio).

5

Acción que implica ofrecer valor sin la transferencia de un bien físico.

6

Proceso mediante el cual un servicio es entregado al cliente, cumpliendo con sus expectativas.

7

Criterios que permiten evaluar la satisfacción del cliente en relación con el servicio recibido.

8

Interacción entre el cliente y la empresa en la que se entrega un servicio.

9

Conjunto de atributos y características que definen la percepción del cliente sobre un servicio.

10

Expectativas que tiene el cliente sobre el servicio que va a recibir.

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