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Crossword Puzzle
Crossword Puzzle

Call Handling Best Practices

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Call Handling Best Practices

Crossword Puzzle

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About this activity

There is no timer set but you must fill in all the blanks to submit. If you're unable to finish, you can screenshot your attempt and email it to me.

Created by

Tester101
Tester101
Malaysia

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Call Handling Best Practices
 

Crossword Puzzle

Call Handling Best PracticesOnline version

There is no timer set but you must fill in all the blanks to submit. If you're unable to finish, you can screenshot your attempt and email it to me.

by Tester101
1

The ability to understand and share the feelings of the caller.

2

Communication should be free of confusion.

3

Type of listening that involves full attention and feedback.

4

Always ask before placing a caller on this.

5

What you do when a customer faces an inconvenience.

6

This part of your voice shows attitude or emotion.

7

The goal of every call is to reach this.

8

A call or message made after the issue is handled.

9

Key trait when handling difficult or talkative callers.

10

First step in setting a positive tone for a call.

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