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Froggy Jumps
Froggy Jumps

2degrees Authentication

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2degrees Authentication

Froggy Jumps

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About this activity

This quiz will take us through the Authentication questions and help us understand more about Authentication. You have 25 seconds to answer each question while having only 3 lives to get to the final end.

Created by

Siyabonga Moloi
Siyabonga Moloi
South Africa

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2degrees Authentication
 

Froggy Jumps

2degrees AuthenticationOnline version

This quiz will take us through the Authentication questions and help us understand more about Authentication. You have 25 seconds to answer each question while having only 3 lives to get to the final end.

by Siyabonga Moloi
1

We have 2 risks in when Authenticating. Low Risk and____

2

What do we not do if a customer is asking for a Sim Swap?

3

What is the 1st thing we do when Authenticating?

4

Name what is not a Low Risk issue.

5

Name a High Risk issue

6

Which system do we use to send the OTP

7

List the Primary Authentication question.

8

What do we do if a customer fails Authentication?

9

Do we Authenticate every call?

10

What is the 1st thing we do when Authenticating a customer?

11

Where do I confirm the last 2degrees notification sent to the customer on Tahi?

12

We authenticate our customers because it is a requirement under the __________ to take steps to protect an individual’s personal information.

13

How long is the OTP code valid for?

14

As a business rule, the customer can have 3 attempts to successfully verify the OTP code

15

Which widget will give you the information on when the account was disconnected?

16

What happens if you fail to Authenticate?

17

Security questions can be asked to the caller even if they are not listed as authorized users on the account?

18

Select which of the following actions can be requested by the Authorized user.

19

Where can you see the customer's billing address?

20

When sending the customer to the store, what should they bring?

 
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