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Verdadero o Falso de Calidad

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About this activity

Identificar cuales de los conceptos son verdaderos y cuales son falsos

Created by

Rakel Rojas
Rakel Rojas
Costa Rica

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Verdadero o Falso de Calidad
 

Verdadero o Falso de CalidadOnline version

Identificar cuales de los conceptos son verdaderos y cuales son falsos

by Rakel Rojas
1

La calidad solo se enfoca en cumplir las normas establecidas, sin importar la satisfacción del cliente.

2

Un producto con cero defectos garantiza siempre la satisfacción total del cliente.

3

La calidad no solo aplica a productos, sino también a servicios y procesos internos de la empresa.

4

Los clientes internos (como los trabajadores) no son relevantes en un sistema de gestión de calidad.

5

La mejora continua es un principio fundamental para mantener altos estándares de calidad.

6

Si un producto cumple con las especificaciones técnicas, automáticamente cumple con las expectativas del cliente.

7

La calidad es responsabilidad exclusiva del departamento de control de calidad, no de todos los empleados.

8

Una buena imagen empresarial y la confianza de los clientes son beneficios externos de implementar un sistema de calidad.

9

No satisfacer al cliente puede generar pérdida de ventas, pero no afecta la reputación de la empresa.

10

La calidad busca no solo cumplir con lo esperado por el cliente, sino también superar sus expectativas.

 
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