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Actioning Refunds: Steps to Follow

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Actioning Refunds: Steps to Follow

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Steps to follow when actioning a refund of items purchased

Created by

Payton Reid
Payton Reid
Australia

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Actioning Refunds: Steps to Follow
 

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Actioning Refunds: Steps to FollowOnline version

Steps to follow when actioning a refund of items purchased

by Payton Reid
1

rude calm loud quiet polite silent

Stay and when speaking with customers .

2

bank statement receipt proof invoice

Check the or of purchas e

3

replacement problem refun issue

Confirm the and reason for

4

team member supervisor customer

Ask a ( if required by policy )

5

eftpos terminal sale refund PO transaction computer

Process the through the

6

what wh customer phone number when date of birth information dietary requirement who details

Record the : , ,

 
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