CHAPTER 2 PERFORMANCE MEASUREMENT SYSTEM

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LET’S GO 6D

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ANIS SYAFIQAH

Malaysia

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CHAPTER 2 PERFORMANCE MEASUREMENT SYSTEM


Froggy Jumps CHAPTER 2 PERFORMANCE MEASUREMENT SYSTEMOnline version LET’S GO 6D by ANIS SYAFIQAH 1 Residual Income (RI) and Return on Investment (ROI) are examples of non-financial measures. a True b False c 2 Which of the following is NOT a feature of an effective performance measurement system (PMS)? a Measures are understandable and communicated to employees b Measures are not related to employee-controlled activities c Measures are benchmarked to high external standards 3 Which financial measure is designed to reflect the true economic profit of a company? a Return on Investment (ROI) b Residual Income (RI) c Economic Value Added (EVA) 4 In the Balanced Scorecard, which perspective focuses on the company’s success in achieving customer value? a Customer Perspective b Financial Perspective c Internal Business Process Perspective 5 Benchmarking involves internal comparisons only within departments. a False b True c 6 What is the main advantage of using non-financial performance measures (NFMs)? a They focus exclusively on past results b They ignore operational performance c They help in managing intangible assets 7 Which of the following is not the purpose of the Performance Management System? a Evaluate subordinates’ performance and provide rewards. b Allow managers to track their own performance against targets and take corrective action. c Guide lower employee in developing future strategies and operations 8 “Number of customer complaints in a week” This is an example for… a Lag indicators b Lead indicators c 9 “McDonald’s analyzed competitors like Burger King and Wendy’s, adjusting its menu to include healthier options.” Which strategic of benchmarking this example referring to? a Performance and Competitive Benchmarking b Strategic Benchmarking c Process Benchmarking 10 Benchmarking is a process of substituting the products, functions and activities in an organization against external businesses by identifying areas for improvement. a True b False c

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CHAPTER 2 PERFORMANCE MEASUREMENT SYSTEM

Froggy Jumps

About this activity

Created by

Download the paper version to play

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CHAPTER 2 PERFORMANCE MEASUREMENT SYSTEMOnline version

by ANIS SYAFIQAH

Residual Income (RI) and Return on Investment (ROI) are examples of non-financial measures.

Which of the following is NOT a feature of an effective performance measurement system (PMS)?

Which financial measure is designed to reflect the true economic profit of a company?

In the Balanced Scorecard, which perspective focuses on the company’s success in achieving customer value?

Benchmarking involves internal comparisons only within departments.

What is the main advantage of using non-financial performance measures (NFMs)?

Which of the following is not the purpose of the Performance Management System?

“Number of customer complaints in a week” This is an example for…

“McDonald’s analyzed competitors like Burger King and Wendy’s, adjusting its menu to include healthier options.” Which strategic of benchmarking this example referring to?

Benchmarking is a process of substituting the products, functions and activities in an organization against external businesses by identifying areas for improvement.