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Froggy Jumps
Froggy Jumps

2degrees Manage Account

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2degrees Manage Account

Froggy Jumps

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About this activity

This game will test your knowledge so far on Manage Account.

Created by

Siyabonga Moloi
Siyabonga Moloi
South Africa

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2degrees Manage Account
 

Froggy Jumps

2degrees Manage AccountOnline version

This game will test your knowledge so far on Manage Account.

by Siyabonga Moloi
1

You answer a call from police officer Ruth. She is requesting information on a customer because of a life-threatening situation. What should you do?

2

Officer Hernandez has called to request for info about one of our customers, Prenishka. What do we do?

3

What do you do if you get a caller from Media Personnel asking for your opinion on something about 2degrees?

4

What do you need to do to change a customer's number, if they are less than 50km from a 2degrees store?

5

How long is a customers Data Clock?

6

Can a customer do a number port on my2degrees

7

What is the system used by Telecommunications to complete number porting?

8

How long does the customer have to approve the SMS porting confirmation?

9

A customer calls and tells you that she works for Newsroom NZ and is calling to understand how to top up an account. What do we do?

10

What is the emergency police email?

11

Ann has called us requesting for all her call recordings that she made to care. What should you do?

12

What request cannot be handled by caare?

13

What is Porting?

14

Can a customer port their Australian mobile number to 2degrees?

15

What is the time frame we provide the customer when they ask how long a port can take?

 
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