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Froggy Jumps
Froggy Jumps

Desafío Hotelero: Conocimientos Clave

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Desafío Hotelero: Conocimientos Clave

Froggy Jumps

Played 9
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About this activity

Pon a prueba tus conocimientos sobre los procedimientos en un hotel.

Created by

Rebeca Montes
Rebeca Montes
Mexico

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Desafío Hotelero: Conocimientos Clave
 

Froggy Jumps

Desafío Hotelero: Conocimientos ClaveOnline version

Pon a prueba tus conocimientos sobre los procedimientos en un hotel.

by Rebeca Montes
1

¿Cuál es el primer paso en el check-in de un huésped?

2

¿Qué procedimiento se sigue al recibir una queja de un huésped?

3

¿Qué documento se utiliza para registrar el check-out?

4

¿Cuál es el objetivo del servicio de limpieza en un hotel?

5

¿Qué se debe hacer al encontrar objetos perdidos en el hotel?

6

¿Qué información se debe proporcionar en el check-in?

7

¿Cuál es el procedimiento para el manejo de reservas?

8

¿Qué se debe hacer si un huésped solicita un servicio adicional?

9

¿Cómo se debe manejar el servicio de desayuno?

10

¿Qué se debe hacer al finalizar el turno de trabajo?

 
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