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About this activity

Aplicar nociones de calidad para identificar situaciones problema y ventajas de las mejoras propuestas

Created by

Rosa Curcho
Rosa Curcho
Uruguay

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Aplicar nociones de calidad para identificar situaciones problema y ventajas de las mejoras propuestas

by Rosa Curcho
QR
1

Identifica en esta situación qué es lo que genera insatisfacción al cliente

Selecciona una o varias respuestas

2

Marque las ventajas generadas a partir de la aparición del contenedor marítimo

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Explicación

El cliente menciona que esa situación generaba una "pérdida de tiempo y dinero" con lo cual podemos pensar que lo que genera disconformidad es la forma (procedimiento) en que se lleva a cabo el proceso de carga , distribución dentro del barco , transporte y descarga en destino.

 
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