Compliance! Quiz Challenge No.1

Froggy Jumps

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Test your knowledge on compliance concepts and practices with this engaging quiz!

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Vanessa Peng Yan

Malaysia

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#	Player	Accuracy	time
1	Vanessa Peng Yan April 28, 2025	% 100	00:11
2	Thi Ngoc Thuy Le April 28, 2025	% 100	00:34
3	Zeming May 16, 2025	% 100	01:06
4	Andrew Pham May 16, 2025	% 100	01:24
5	Gu Young Jang May 16, 2025	% 100	01:57
6	Muhammad August Dwihariyanto June 15, 2025	% 38	00:13

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Compliance! Quiz Challenge No.1


Froggy Jumps Compliance! Quiz Challenge No.1Online version Test your knowledge on compliance concepts and practices with this engaging quiz! by Vanessa Peng Yan 1 What is an Email Pitch? a Sending an email with customized content for each CID. b Sending legal authorization (BKA) c Sending AAR recommendations via connect sales 2 A GCS seller sends an email pitch and receives an automated reply from the customer. Is it considered a valid response email for logging an email pitch? a Yes, as long as the GCS seller receives a response from the customer. b No, it's not valid because the customer has not read the email pitch and acknowledged it. c N/A 3 An agent sent an email pitch on April 9th (Wed). They took annual leave from April 10th (Thurs) until April 15th (Tues). The customer responded to the email on April 11th (Friday). What should the agent do after returning to the office? a Backlog the email pitch to April 11th and fill out a backdating form. b Log offerings on the actual day (April 15th) and fill out a backdating form. c Log offerings on the actual day (April 15th) and leave the reason on “Pitch note” 4 Customer refused call recording. What should the sellers do next? a Do not record the call and do not proceed with the next step. b Do not record the call. Note in the "Pitch note" that the customer declined, and mention in email. c Because all calls must be recorded, the sellers should still proceed to record the call. 5 The agent pitched a Conversion Tracking for website offering with Maximize conversion value offering and logged these offerings. (The account has only GA4 phone calls conversion with Conversion Tracking value data) Is this compliant? a Yes, it's compliant. Since conversion value data already exists, value bidding can be logged. b No, it's not compliant. Because only 1 static conversion action has value conversion data. c NA 6 An agent sent an email pitch on April 18th (Friday) at 3:00 PM. The customer responded at 3:30pm on April 18th. The agent logged the offerings at 4PM on April 21st (Monday). Is this compliant? a No, it’s not compliant. The agent did not follow the logging timeframe. b Yes, it’s compliant. The agent followed the logging timeframe. c Yes. It’s compliant. As long as the customer responds on Friday, and agent log on Monday. 7 Customers have Standard email access in their Google ads account. The agent sends an AAR enrollment email to the standard access email to activate AAR features. Is this compliant? a Yes, compliant. Agents can send AAR enrollment to any email that has access to Google ads account b No. It is not compliant. Agents can only send email to admin email. c Yes. It’s compliant. Agents can send AAR email to admin and standard email. 8 The customer didn't receive the AAR enrollment email. To resolve this, the agent resent the enrollment email to the agent's personal email address and activate it, and the customer is aware of this. Is it compliant? a Yes, It’s compliant. As long as the customer is aware about it. b No, It’s not compliant. Sending sensitive information to a personal email address is prohibited. c Yes, agent can act on behalf of a customer if the customer allow.

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Compliance! Quiz Challenge No.1

Froggy Jumps

About this activity

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Download the paper version to play

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Compliance! Quiz Challenge No.1Online version

by Vanessa Peng Yan

What is an Email Pitch?

A GCS seller sends an email pitch and receives an automated reply from the customer. Is it considered a valid response email for logging an email pitch?

An agent sent an email pitch on April 9th (Wed). They took annual leave from April 10th (Thurs) until April 15th (Tues). The customer responded to the email on April 11th (Friday). What should the agent do after returning to the office?

Customer refused call recording. What should the sellers do next?

The agent pitched a Conversion Tracking for website offering with Maximize conversion value offering and logged these offerings. (The account has only GA4 phone calls conversion with Conversion Tracking value data) Is this compliant?

An agent sent an email pitch on April 18th (Friday) at 3:00 PM. The customer responded at 3:30pm on April 18th. The agent logged the offerings at 4PM on April 21st (Monday). Is this compliant?

Customers have Standard email access in their Google ads account. The agent sends an AAR enrollment email to the standard access email to activate AAR features. Is this compliant?

The customer didn't receive the AAR enrollment email. To resolve this, the agent resent the enrollment email to the agent's personal email address and activate it, and the customer is aware of this. Is it compliant?