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Corpay prepaid call flow

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About this activity

Review for call flow topic

Created by

Silvia Garcia Ortega
Silvia Garcia Ortega
Mexico

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Corpay prepaid call flowOnline version

Review for call flow topic

by Silvia Garcia Ortega
1

The call opening is "Thank you for calling card services, my name is xxx, how can I help you?"

2

The verification step can be skipped, if the caller gives you their name at the beginning

3

We are not allow to repeat back card numbers

4

Active listening means paying attention to what the caller is saying

5

This is the correct closing: "Thank you for calling customer service. Have a great day! If you don't mind, please stay on the line for a quick survey to rate my performance."

 
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