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Cuestionario PQRSF

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Cuestionario PQRSF

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About this activity

Responde las preguntas según lo visto en el módulo de PQRSF

Created by

Andrea Osorio
Andrea Osorio
Colombia

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Cuestionario PQRSF
 

Cuestionario PQRSFOnline version

Responde las preguntas según lo visto en el módulo de PQRSF

by Andrea Osorio
1

Cuando se ingresa una PQRSF en el formulario, se crea una notificación automática en el correo para el área responsable

2

Es importante revisar el histórico del cliente para garantizar una respuesta eficiente y evitar reprocesos

3

Si la respuesta no cumple con los estándares mínimos, se rechaza solicitando los ajustes al área generadora

4

La PQRSF se puede reasignar si se identifica que no corresponde al área o ciudad

5

El PDF con la respuesta final, debe adjuntarse en la gestión de PQRSF para que pueda quedar cerrada

6

Solo podemos ver las PQRSF que se encuentren abiertas. Si están cerradas, se eliminan y ya no podemos ver la información

7

El ejecutivo de relacionamiento es quién debe enviar la respuesta final al cliente en PDF

8

Los ANS de respuesta de todas las PQRSF son de 3 días

9

No es necesario que los datos del cliente queden exactos en el formulario

10

En la respuesta, debemos cuidarnos de cumplir con la normatividad y políticas internas

 
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