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Servicio al Cliente

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Servicio al Cliente

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About this activity

En este juego, tendrás que decidir si los elementos mencionados están relacionados con el servicio al cliente. Responde con ✅ si crees que sí, o con ❌ si crees que no.

Created by

Tania Vanessa Bello Tibaquira
Tania Vanessa Bello Tibaquira
Colombia

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Servicio al Cliente
 

Servicio al ClienteOnline version

En este juego, tendrás que decidir si los elementos mencionados están relacionados con el servicio al cliente. Responde con ✅ si crees que sí, o con ❌ si crees que no.

by Tania Vanessa Bello Tibaquira
1

Las políticas de la empresa no afectan el servicio al cliente.

2

Las quejas de los clientes deben ser atendidas por el servicio al cliente.

3

El servicio al cliente solo se realiza por teléfono.

4

El servicio al cliente incluye la gestión de devoluciones.

5

Ofrecer soporte técnico es parte del servicio al cliente.

6

Un buen servicio al cliente puede fidelizar a los clientes.

7

El servicio al cliente no necesita seguimiento.

8

La atención al cliente puede ser presencial o virtual.

9

Un representante de servicio al cliente ayuda a resolver problemas.

10

El servicio al cliente es solo responsabilidad de un departamento.

11

El servicio al cliente es fundamental para la satisfacción del cliente.

12

Las promociones de ventas son parte del servicio al cliente.

13

El servicio al cliente no se ocupa de la experiencia del usuario.

14

Las redes sociales son un canal importante para el servicio al cliente.

15

El servicio al cliente se ocupa únicamente de ventas.

16

Las encuestas de satisfacción son una herramienta del servicio al cliente.

17

Los clientes no valoran el servicio al cliente.

18

El servicio al cliente no tiene impacto en la reputación de la empresa.

19

La formación del personal es clave para un buen servicio al cliente.

20

Los empleados de servicio al cliente no necesitan capacitación.

 
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