Refresher Quiz

Froggy Jumps

Played 418

Create copy

About this activity

This is to test your overall knowledge

Created by

Siyabonga Moloi

South Africa

Download the paper version to play

Top 10 results

#	Player	Accuracy	time
1	Samantha May 1, 2025	% 100	00:57
2	Just_Priscii May 1, 2025	% 100	01:19
3	Xolile April 30, 2025	% 100	01:21
4	zinhle April 30, 2025	% 100	01:21
5	Just_Priscii April 30, 2025	% 100	01:21
6	Smoonches June 5, 2025	% 100	01:23
7	Xolile May 1, 2025	% 100	01:25
8	Ntonto April 30, 2025	% 100	01:33
9	Kegomoditswe May 1, 2025	% 100	01:41
10	Samantha April 30, 2025	% 100	01:47

Do you want to stay in the Top 10 of this game? Log in to identify yourself.

Make your own free game from our game creator

Compete against your friends to see who gets the best score in this game

Make challenge

Phlebotomy Order of Draw Quiz

Pamela Chapman

United States

(61)

Test your knowledge of the order of draw in Phlebotomy with these 10 questions!
pizza

Lorelay Tyana

Romania

(266)

joc despre pizza
Bill of Rights Game - The Constitutionalist

Doni The Don

United States

(92)

Test your knowledge on the Bill of Rights. A fun way to test your knowledge and focus on where you need to improve.
The Integumentary System

Breanna Nesbitt

United States

(59)

Functions and Structures of the skin
Ethos, Pathos, and Logos Quiz

Kristine Vester

United States

(134)

Test your knowledge of ethos, pathos, and logos with these 10 questions on examples of persuasive techniques.

		%
	Anonymous	%
		%
		%

Print your game

Refresher Quiz


Froggy Jumps Refresher QuizOnline version This is to test your overall knowledge by Siyabonga Moloi 1 What are remedies for minor defects that we can provide under the Consumer Guarantees Act? a Replace Goods b We do not have to do anything for minor defects. c None of the above 2 2.What are some of the consequences if we breach the Fair Trading Act? a There is no impact at all b Both business and individual can be prosecuted c We will be having happy customers 3 Name a technique that can de-escalate an interaction where the customer may be angry with one of our products or services? a Don't apologize and tell them that it was their fault they did not cancel their Add On b Interrupt the customer whilst they are explaining their situation with your solution c Listen and let them vent 4 When do you need to use empathy? a When the customer is frustrated b When the customer is not upset c When the customer is only begging for assistance. 5 How can you ensure you are actively listening to your customer? a Interrupt the customer to state your point. b Note down key words they say c Make assumptions to get what is happening. 6 In which of the following scenarios should you initiate the High-Risk Authentication Process? a Customer requesting for SIM Swaps b Customer enquiring about the plan allocation c Never Authenticate. 7 Select which of the following actions can be requested only by the Account Owner (Holder). a Setting My 2degrees b Adding IFO c Making payments 8 Statement: For Pay Monthly calls, OTP is required in all instances where authentication is needed. If you are unable to verify a customer via OTP, the manual authentication process must be followed. a True b False c 9 When an authorised user is added, they will be provided with the same access as the Account Holder for MyAccount (My 2degrees). a True b False c 10 You have received an email from the Pay Monthly Account Owner. It is a low-risk query. The customer has sent the email from their registered billing /user email address. Please advise on the next steps you would take. a Reply to the customer, asking them to call care b Complete the request c Initiate OTP  and ask the customer to  respond with the OTP 11 Are you allowed to view and modify your own account in Tahi? a Yes, absolutely. b Definitely not. c 12 Where do you go to send the OTP to the customer? a Finance widget b Customer Information widget c Customer Communication widget 13 Can a customer pause their own MSISDN in My2degrees currently? a Of course. b Not at all. c 14 In My2degrees is there the ability to Bring your Number? a Never b Indeed there is. c 15 In 2degrees NZ app is there the ability to change plan? a Yes b No c 16 In 2degrees NZ app is there the ability to change Spend Control? a No b Yes c 17 You have placed the request for shared data on Tahi. Advise which of the following widget you can navigate to see if the request has gone through? a Customer Information widget b Provisioning & Assurance widget c Account Summary widget 18 18.From which of the following widgets you can check the amount of the latest invoice? a Account Summary widget b Provisioning and Assurance widget c Customer Communications widget 19 From the options below, what troubleshooting steps would you try if a customer is unable to send text messages? a Dial 1001# b Text "Text" to 233 c Set the SMSC to +64220227672 20 From these options, what troubleshooting steps would you try if a customer is unable to receive calls? a Check they have enough credit/spend control b Check their location for coverage and network outages c Set the SMSC to +64220227672 21 Penina is not able to make calls off her phone, what troubleshooting steps would you try with Penina? a Check Penina has the correct APN settings loaded into her device b Advise Penina to check her SIM card in another device c Non of the above

Refresher Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

Top Games

Froggy Jumps

Phlebotomy Order of Draw Quiz

Froggy Jumps

pizza

Froggy Jumps

Bill of Rights Game - The Constitutionalist

Froggy Jumps

The Integumentary System

Froggy Jumps

Ethos, Pathos, and Logos Quiz

Froggy Jumps

Refresher QuizOnline version

by Siyabonga Moloi

What are remedies for minor defects that we can provide under the Consumer Guarantees Act?

2.What are some of the consequences if we breach the Fair Trading Act?

Name a technique that can de-escalate an interaction where the customer may be angry with one of our products or services?

When do you need to use empathy?

How can you ensure you are actively listening to your customer?

In which of the following scenarios should you initiate the High-Risk Authentication Process?

Select which of the following actions can be requested only by the Account Owner (Holder).

Statement: For Pay Monthly calls, OTP is required in all instances where authentication is needed. If you are unable to verify a customer via OTP, the manual authentication process must be followed.

When an authorised user is added, they will be provided with the same access as the Account Holder for MyAccount (My 2degrees).

You have received an email from the Pay Monthly Account Owner. It is a low-risk query. The customer has sent the email from their registered billing /user email address. Please advise on the next steps you would take.

Are you allowed to view and modify your own account in Tahi?

Where do you go to send the OTP to the customer?

Can a customer pause their own MSISDN in My2degrees currently?

In My2degrees is there the ability to Bring your Number?

In 2degrees NZ app is there the ability to change plan?

In 2degrees NZ app is there the ability to change Spend Control?

You have placed the request for shared data on Tahi. Advise which of the following widget you can navigate to see if the request has gone through?

18.From which of the following widgets you can check the amount of the latest invoice?

From the options below, what troubleshooting steps would you try if a customer is unable to send text messages?

From these options, what troubleshooting steps would you try if a customer is unable to receive calls?

Penina is not able to make calls off her phone, what troubleshooting steps would you try with Penina?