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Froggy Jumps
Froggy Jumps

Siniestros y Calidad

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Siniestros y Calidad

Froggy Jumps

(1)
Played 11
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About this activity

Cuestionario Evaluatorio

Created by

Will Sombra
Will Sombra
Colombia

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Siniestros y Calidad
 

Froggy Jumps

Siniestros y CalidadOnline version

Cuestionario Evaluatorio

by Will Sombra
1

Que es un siniestro?

2

Que escenario se podría entender como Siniestro?

3

Si un siniestro no está controlado, ¿qué prioridad se le debe asignar al TK?

4

Escoja la opción que ejemplifique un Error Crítico de Negocio

5

¿Cuando una falta ortográfica se considera como Error Crítico?

6

¿Cual de las opciones es un Error Critico a Usuario Final?

7

¿Cuantas marcaciones se deben hacer a cada número de celular registrado por el cliente?

8

¿Cuantas veces tengo permitido interrumpir al cliente antes de ser un error crítico?

9

En proactivos, ¿cuantos meses puedo ofrecer al cliente antes de pedir autorización a SUP?

10

¿Cuantas veces debo mencionar el nombre del cliente, durante la llamada, para que cuente como personalización?

 
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