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Froggy Jumps
Froggy Jumps

Work Avoidance

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Work Avoidance

Froggy Jumps

Played 6
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About this activity

Work Avoidance Process and Protocol

Created by

Brandon Cruz
Brandon Cruz
United States

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Work Avoidance
 

Froggy Jumps

Work AvoidanceOnline version

Work Avoidance Process and Protocol

by Brandon Cruz
1

Agent does not respond to chats or mutes calls unnecessarily without a valid reason.

2

Agent hears callback notification but intentionally does not respond within 30 seconds.

3

Agent receives a silent call but does not follow protocol to disconnect in a timely manner.

4

Agent disconnects or sends calls back into the queue without cause or explanation

5

Agent avoids acknowledging repeated system problems that should be reported to a supervisor and helpdesk.

6

Agent doesn't work assigned tickets or contribute to projects and fails to notify manager.

7

Which of the following is considered a form of intentional work avoidance?

8

What happens if an agent consistently fails to report technical issues that impact their ability to work?

 
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