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Juego de Completar: Atención al Cliente

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Juego de Completar: Atención al Cliente

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About this activity

Completa los espacios en blanco sobre la importancia de la atención al cliente.

Created by

Miriam Rebollo
Miriam Rebollo
Spain

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Juego de Completar: Atención al Cliente
 

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Juego de Completar: Atención al ClienteOnline version

Completa los espacios en blanco sobre la importancia de la atención al cliente.

by Miriam Rebollo
1

al atención cliente

La es el servicio que prestan las empresas para comunicarse con los cliente s

2

filtro comprador usuario prescriptor decisor

En un grupo de compras el es el que toma la decisión de la compra , el es el que realiza la compra , el es el que usa el producto , el es el que puede determinar de modo absoluto los productos a comprar y el es quien influencia la compr a

3

secretas Necesidades no Necesidades expresadas Necesidades Necesidades complacencia Necesidades reales expresadas de

: son las que existen inequívocamente .
: son las que determinan aspectos complementarios e importantes de las necesidades expresadas .
: tratan sobre otros aspectos más relativos que influyen en la compra de la impresora , como el color o tamaño de la impresora por ejemplo .
: son accesorias a otras necesidades , pero pueden ser influyentes para la compra , como por ejemplo , regalar los cartuchos con la impresora .
: son aquellas que satisfacen aspectos relativos a la personalidad del cliente , que podría requerir productos exclusivos y que le ofrecen un determinado estatus .

 
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