Knowledge test

Froggy Jumps

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About this activity

This game is very enjoyable, make you read each question keenly.

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Fednard

United Kingdom

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2	Fednard May 7, 2025	% 100	01:46
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Knowledge test


Froggy Jumps Knowledge testOnline version This game is very enjoyable, make you read each question keenly. by Fednard 1 What is the first action to check when a customer calls in to enquire about their order. a Order on time b Check if the order is running late. c Order canceled 2 Its important to pay attention to the--------type to determine which article to leverage? a Store b Order c Customer 3 Which is not part of the Skip to's in the Order status KB article? a Shopping. b On time. c Cancelled. 4 A shopper isn’t currently assigned to their order, but will be closer to the delivery. It can take up to 24 hours to assign an order, depending on shopper availability. a New/Processing b Shopping c Delivering 5 What's the correct case type and case reason for an order status ? a Order Issue / case reason: where is my order b Order Issue / case reason: Order Status c Order Issue / case reason: Entire delivery 6 What's the first care action if order running late? a Call the shopper and ask them if they are available to pick up the order. b Ask the customer if they’re available to receive the order during the updated ETA. c Cancel the order for its late. 7 What's the Estimated time of arrival of the above order ? a 11:39 am b 2:05pm c 10:54am 8 What should you do if the customer is not available to receive the order during the updated ETA ? a Reschedule/Cancel b Request the shopper to deliver the order. c Dismiss the customer and ask them to wait. 9 Go to-------------to complete the customer’s request a Modify order b Cancel c Reschedule 10 What will you do if the customer is still upset ? a End the call. b If the customer is upset, offer a free delivery credit (if Instacart+, $5 credit). c Tell them there is nothing you can do. 11 What should do if the order was cancelled? a Review chat history between shopper and customer. b Find out why the order was canceled c Un cancel the order 12 Where should you go to if the customer account marked fraudulent ? a Customer account marked as fraud. b Un cancel order c Report customer. 13 What should you tell the customer if you found no cancelation reason? a Apologize for the inconvenience and ask the customer to place a new order. b Tell them the shopper had an Inconvenience c Blame the customer for the cancellation.

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Knowledge test

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Knowledge testOnline version

by Fednard

What is the first action to check when a customer calls in to enquire about their order.

Its important to pay attention to the--------type to determine which article to leverage?

Which is not part of the Skip to's in the Order status KB article?

A shopper isn’t currently assigned to their order, but will be closer to the delivery. It can take up to 24 hours to assign an order, depending on shopper availability.

What's the correct case type and case reason for an order status ?

What's the first care action if order running late?

What's the Estimated time of arrival of the above order ?

What should you do if the customer is not available to receive the order during the updated ETA ?

Go to-------------to complete the customer’s request

What will you do if the customer is still upset ?

What should do if the order was cancelled?

Where should you go to if the customer account marked fraudulent ?

What should you tell the customer if you found no cancelation reason?