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CMS Test Calls

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CMS Test Calls

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About this activity

Test your knowledge about CMS Calls

Created by

Carmen Amaya
Carmen Amaya
Chile
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CMS Test Calls

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CMS Test Calls
 

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CMS Test CallsOnline version

Test your knowledge about CMS Calls

by Carmen Amaya
1

July June February March

CMS test calls are made from through early .

2

8 Saturday Monday Friday 8 9 caller's availability

And they can be done during through , AM to PM . You will receive calls depending on the time zone of the plan's service are a

3

penalized corrective action plan Medicaid sad face emoji

Also , if plans are identified as not meeting the requirements they can submit a , and if this continues overtime , plan can lose access to Medicare program and be if noncompliance persis t

4

how to quit drinking my boss' love life Medicare Advantage

The introductory question is a variation of " are you the right person to answer questions about ? depending on the name of the plan or plan typ e

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yes no must must not

The introductory question will likely be answered by our client . You interpret the answe r

6

penalized fired with a certificate financially

Our clients are rewarded for permorming these test and will be if they perform poorl y

7

complaint Company's party Voice of the Custome death

Dropped or incomplete calls will have a negative impact on our client's performance and may result in a client via a

8

3 Medicaid 6 Medicare

The Test caller ( LEP ) will ask our client's customer service representative questions ; either specific questions about their plan or general questions about Medicar e

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7 3 5 6

The test caller will allow up to minutes for each of the question s

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transfer failed 3 pending auditor 4 hang up

If it takes longer than 7 minutes to answer any of the questions , the will and it will result in a cal l

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profesional demeanor transfer take over noisy environment

Ensure no words are omitted and keep a and do not a CMS test cal l

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medication plan must not should

Do not change or try to interpret names . Plan names are proper names and be interprete d

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cry for help report call too funny On hold disconnected

If the call gets or if you are unable to hear or understand the caller , submit a " " with the client's I D

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federal agency state agency Medicare Round table

Centers for Medicare and Medicaid services ( CMS ) is a within the United States Department of Health and Human Services ( HHS ) that administers the progra m

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55 homeless low income 65 Medicaid Medicare

The Primary Elegibility for is Age + and certain disabilities , while is for individuals / familie s

 
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