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Crossword Puzzle

SLA´s y OLA´s

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SLA´s y OLA´s

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About this activity

Este crucigrama está diseñado para ayudarte a repasar y reforzar los conceptos clave relacionados con los Acuerdos de Nivel de Servicio (SLA) y los Acuerdos de Nivel Operacional (OLA), fundamentales en la gestión de servicios de TI.

Created by

Esmeralda Díaz Chaparro
Esmeralda Díaz Chaparro
Mexico

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SLA´s y OLA´s
 

Crossword Puzzle

SLA´s y OLA´sOnline version

Este crucigrama está diseñado para ayudarte a repasar y reforzar los conceptos clave relacionados con los Acuerdos de Nivel de Servicio (SLA) y los Acuerdos de Nivel Operacional (OLA), fundamentales en la gestión de servicios de TI.

by Esmeralda Díaz Chaparro
1

¿Qué significa SLA?

2

Se obtiene un acuerdo comercial con un cliente o grupo que determina un estándar para el soporte. ¿A qué SLA corresponde?

3

Medición del cumplimiento, ¿Es un?

4

¿Cuántos pasos son para redactar un SLA?

5

¿Cómo se mide el éxito del SLA?

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"El área de redes debe arreglar las conexiones internas en 1 hora. " es un ejemplo de un...

7

Su propósito es garantizar el nivel de servicio ofrecido al cliente.

8

Establecer las responsabilidades de cada equipo y designar el proceso de escalamiento son pasos para realizar un ACUERDO DE NIVEL...

9

Tipo de SLA que es un modelo específico de soporte que se promete a todos los clientes que usan un servicio o producto en particular.

10

Tipo de SLA donde un acuerdo de varias partes se divide en diferentes niveles, cada uno de los cuales se dirige a diferentes conjuntos de clientes.

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