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Froggy Jumps
Froggy Jumps

Tipos de clientes

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Tipos de clientes

Froggy Jumps

(2)
Played 93

About this activity

Facilitar el servicio a los clientes

Created by

Colombia

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Tipos de clientes
 

Froggy Jumps

Tipos de clientesOnline version

Facilitar el servicio a los clientes

by Nancy González
1

Persona o entidad que realiza la compra o contratación de un bien o servicio

2

Es quien usa o consume el producto o servicio, aunque no necesariamente lo haya comprado.

3

Es la persona o entidad ajena a la organización que adquiere sus productos o servicios.

4

Es el colaborador, funcionario o departamento dentro de la organización que depende del trabajo de otros para cumplir su función

5

Persona o empresa que tiene interés o posibilidades de comprar

6

Compra reiteradamente y tiene una relación estable con la marca.

7

Es leal y además recomienda activamente la marca

8

Detallista, investiga, hace preguntas, compara. Necesita información precisa y argumentos lógicos

9

Es directo, exigente, busca soluciones rápidas. Prefiere trato eficiente y sin rodeos.

10

Compra ocasionalmente, sin un patrón definido.

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