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Froggy Jumps
Froggy Jumps

Quiz: Pecados del Servicio al Cliente

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Quiz: Pecados del Servicio al Cliente

Froggy Jumps

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About this activity

Pon a prueba tus conocimientos sobre los errores comunes en el servicio al cliente.

Created by

David Mendoza
David Mendoza
Mexico

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Quiz: Pecados del Servicio al Cliente
 

Froggy Jumps

Quiz: Pecados del Servicio al ClienteOnline version

Pon a prueba tus conocimientos sobre los errores comunes en el servicio al cliente.

by David Mendoza
1

¿Cuál es uno de los pecados más comunes en el servicio al cliente?

2

¿Qué actitud puede perjudicar la experiencia del cliente?

3

¿Qué error se comete al no dar seguimiento a un cliente?

4

¿Cómo afecta la falta de conocimiento del producto al servicio?

5

¿Qué pecado se comete al no personalizar la atención?

6

¿Por qué es un pecado no resolver quejas rápidamente?

7

¿Qué puede causar la falta de capacitación en el personal?

8

¿Cuál es un pecado relacionado con la comunicación?

9

¿Qué efecto tiene la falta de empatía en el cliente?

10

¿Qué pecado se comete al no cumplir promesas?

 
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