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About this activity

En este juego, los jugadores deben determinar si los elementos presentados están relacionados con el concepto de servicio al cliente. Responde con ✅ si el elemento es parte del servicio al cliente y con ❌ si no lo es.

Created by

Luisa Fernanda Barreto Rincon
Luisa Fernanda Barreto Rincon
Colombia

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Servicio al Cliente
 

Servicio al ClienteOnline version

En este juego, los jugadores deben determinar si los elementos presentados están relacionados con el concepto de servicio al cliente. Responde con ✅ si el elemento es parte del servicio al cliente y con ❌ si no lo es.

by Luisa Fernanda Barreto Rincon
1

Mantener una comunicación clara.

2

Ignorar las quejas de los clientes.

3

Ofrecer asistencia técnica.

4

Realizar seguimiento después de una compra.

5

Desestimar la importancia de la satisfacción del cliente.

6

No responder correos electrónicos.

7

Proporcionar información sobre productos.

8

Resolver problemas de los clientes.

9

Atender a los clientes con amabilidad.

10

No capacitar a los empleados.

11

Vender productos sin atención al cliente.

12

Escuchar las quejas de los clientes.

13

Ofrecer garantías y devoluciones.

 
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