Matching Pairs Words Matching Game!Online version Match each sentence with the correct call center term based on its usage. Be careful—read the context clues! by Gaby Morita Cortés 1 “After the conversation ended, I had two minutes to complete the summary report.” 2 “Hi, this is Melissa from Tech Help. I'm calling to follow up on your internet issue.” 3 “I politely asked the customer to wait while I checked the order status.” 4 “All interactions are stored in the software for future reference.” 5 “The ringing line connects us with incoming client requests.” 6 “Our team listens to recorded calls to improve how we handle difficult clients.” 7 “The client has been transferred twice. I’ll handle it myself this time.” 8 “Please stay on the line, I’ll connect you with the billing department.” Outbound Call Wrap-up Time Transfer Hold Quality Monitoring CRM Inbound Call Escalation
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