ZHL Dispositions

Matching Pairs

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About this activity

Match each disposition to their correct definition. On the left side will be a disposition and on the right will be the definition. Click one option from each side to connect the two.

Created by

Rachel Berman

United States

Download the paper version to play

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Matching Pairs ZHL DispositionsOnline version Match each disposition to their correct definition. On the left side will be a disposition and on the right will be the definition. Click one option from each side to connect the two. by Rachel Berman 1 Automated Live Transfer 2 Selected Lead 3 Stop Follow Up 4 Unsupported language 5 Renter 6 Call Later 7 Ready for Call 8 Bad Information 9 Not Interested 10 Live Transfer 11 Selected Lead - email/text only 12 Spam 13 Unresponsive A loan officer did not answer twice, or Beth pushes back on rescheduling an FLOFx1. Beth requests a loan officer who speaks a non-English language. Pearl will attempt to connect Beth with an available LO. The case will leave Pearl's tray and Genesys will hang up the call automatically. Beth agreed or we assumptively set a call for another time. Beth is selling services. Beth didn't mean to reach out, or Beth does not want to be connected. Beth indicates they are available now to speak. Keeps Beth in our follow-up cadence if they have not disqualified themselves and we are awaiting an answer from them. Beth has the wrong number, automated messages saying the number is disconnected, fax machine, ect ect. Beth wants to be removed from communication. Manually connected Beth and Larry. Beth is looking to rent. Beth only wants to communicate via email or text after we have pushed back at least once.

Matching Pairs

ZHL DispositionsOnline version

Match each disposition to their correct definition. On the left side will be a disposition and on the right will be the definition. Click one option from each side to connect the two.

by Rachel Berman

Automated Live Transfer

Selected Lead

Stop Follow Up

Unsupported language

Renter

Call Later

Ready for Call

Bad Information

Not Interested

Live Transfer

Selected Lead - email/text only

Spam

Unresponsive

A loan officer did not answer twice, or Beth pushes back on rescheduling an FLOFx1.

Beth requests a loan officer who speaks a non-English language.

Pearl will attempt to connect Beth with an available LO. The case will leave Pearl's tray and Genesys will hang up the call automatically.

Beth agreed or we assumptively set a call for another time.

Beth is selling services.

Beth didn't mean to reach out, or Beth does not want to be connected.

Beth indicates they are available now to speak.

Keeps Beth in our follow-up cadence if they have not disqualified themselves and we are awaiting an answer from them.

Beth has the wrong number, automated messages saying the number is disconnected, fax machine, ect ect.

Beth wants to be removed from communication.

Manually connected Beth and Larry.

Beth is looking to rent.

Beth only wants to communicate via email or text after we have pushed back at least once.

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

ZHL Dispositions

Matching Pairs

About this activity

Created by

Download the paper version to play

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ZHL DispositionsOnline version

by Rachel Berman

Automated Live Transfer

Selected Lead

Stop Follow Up

Unsupported language

Renter

Call Later

Ready for Call

Bad Information

Not Interested

Live Transfer

Selected Lead - email/text only

Spam

Unresponsive

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