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Froggy Jumps
Froggy Jumps

TCDC 2 - Debit Cards

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TCDC 2 - Debit Cards

Froggy Jumps

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Played 29
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About this activity

Juego para practicar informacion de las tarjetas que manejamos

Created by

Justinne Escobar
Justinne Escobar
Guatemala

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TCDC 2 - Debit Cards
 

Froggy Jumps

TCDC 2 - Debit CardsOnline version

Juego para practicar informacion de las tarjetas que manejamos

by Justinne Escobar
1

What level of verification should I complete to send a new debit card to a one time address?

2

What level of verification should I complete to send a new debit card to an address on file?

3

What level of verification should I complete to help customer activate a debit card with status "Activation"?

4

What level of verification should I complete to provide shipping information to a customer?

5

What level of verification should I complete to create a travel notification?

6

What level of verification should I complete to review suspicious activity on debit cards?

7

What level of verification should I complete to do a limit increase on debit cards?

8

What level of verification should I complete to review declined transactions with customers?

9

What level of verification should I complete to reset pin tries and rejects?

10

How much should I tell the customer the foreing fee for international transactions is if made in dollars?

11

How much should I tell the customer the foreing fee for international transactions is if made in another currency?

12

Can customers come into the branch to get an instant debit card?

13

If customer states never received debit card, we should...

14

After how many days are the cards destroyed by zoom if not claimed?

15

Can we ship debit cards to any country outside the US?

16

If customer states that the website is asking for code to complete the purchase from mastercard, I should...

17

The temporary limit increase is only valid for 24 hrs

18

The highest amount a call center agent can increase a debit card POS limit is to

19

The system I need to use to do a temporary limit increase on the customer debit card is

20

When sending a new card, I should

 
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