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ZHL Work Flow Knowledge Check

Yes or No

Played 3

About this activity

A scenario or action will appear on a card. Below the card are Yes or No buttons. Select the button Yes if the action/scenario is within SOP and compliance to do. Select the button No if the action/scenario is NOT within SOP and compliance to do.

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ZHL Work Flow Knowledge Check
 

ZHL Work Flow Knowledge CheckOnline version

A scenario or action will appear on a card. Below the card are Yes or No buttons. Select the button Yes if the action/scenario is within SOP and compliance to do. Select the button No if the action/scenario is NOT within SOP and compliance to do.

by Rachel Berman
1

You can automate if Beth is not on the line.

2

You can automate when it's someone other than Beth on the line.

3

You need Beth's full name in order to connect with an LO.

4

Full validation includes: Name, Number, and State

5

Full validation includes: Name, Number, Email, State, and Lead purpose

6

ART means Acknowledgement, Reason to Continue, and Transition

7

Lead Types include Phone SMS and email

8

You can access Pearl without connecting to the VPN

9

You can set a call later when Beth has pushed back on the call time 2x.

10

You can RFC a case if Beth confirmed her call time within 5 mins of the appointment reminder.

11

You can start the application for Beth.

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