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Joc de Telemarketing

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Joc de Telemarketing

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About this activity

Juga i apren.

Created by

Aitor Molina Miranda
Aitor Molina Miranda
Spain

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Joc de Telemarketing
 

Joc de TelemarketingOnline version

Juga i apren.

by Aitor Molina Miranda
1

El telemarketing és una forma de màrqueting directe associat a diferents elements de comunicació?

2

el telemarketing d’entrada es (outbound)?

3

(BPO) s'enten com Business Process Order ?

4

La flexibilitat, la rapidesa, l'interactivitat i la personalització, son avantatges i factors d'exit del Telemarketing?

5

El coneixement dels clients i la seva satisfacció son prioritaris dins d’una empresa?

6

el CRM és un tipus de contracte de telemarketing ?

7

Un call center és una unitat de trucades telefòniques, creada dins d’una empresa, o contractada de forma externa?

8

Els contact centers estan dissenyats per integrar i sincronitzar interaccions de diferents canals en una experiència uniforme.

9

Les qualitats dels teleoperadors son nomes: Tenir una actitud positiva. Conèixer i utilitzar les característiques de la seva veu. Saber comunicar.

10

La inteligencia emocional pretén distingir i comprendre tant les emocions pròpies com les agenes per influir en l’estat d'ànim?

 
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